Dutyfree Collection
 

How To Order

To add items to your Shopping Cart simply click “ADD TO CART”

 

To remove an item, click “MY CART”, then click “REMOVE”.

 

To change the quantity of items, click “MY CART”, then change the number in the drop down menu under the "QUANTITY". When finished shopping click “CHECK OUT”.

 

There are 2 ways to check out. If you have an account, sign in by clicking “MEMBERSHIP”. Or you may choose to “BECOME A MEMBER”. Becoming a member makes checking out a breeze in the future. You will be the first to know about special promotions, new products and exclusive offers.

 

•Order Confirmation Email After successfully placing your order, you will receive an email confirmation. This is your receipt and should be printed for your records.

 

•Shipping Address Make sure to provide exact information including city, state, and zip code. Please fully spell out the destination city. Many times abbreviations, misspellings, and other typos cause shipping errors. We only ship to US addresses.

 

•Shipping Methods and Fees We offer FREE PRIORITY SHIPPING on most orders C$50 and up. For orders shipping to multiple addresses, shipping costs will apply per shipment. We do not ship to PO, APO or FPO addresses. Drop shipments direct from the manufacturer will have shipping fees. Please be sure to note the amount in the item description.

 

Delivery dates You can expect delivery 3 to 5 days after placing your order. You will receive an email with tracking information as soon as placing your order. If you choose to ship to your hotel, please make the delivery window is within your stay.  

 

•Sales Tax DFASS may collect sales and use tax in connection with the purchase and sale of any products.

 

•Tracking Order You will receive an email after placing your order including the tracking number.

 

•Modifying Order You may cancel your order any time before the order is processed. Once a product is shipped, the Return and Exchange Policy will apply. For more details, please contact our customer service:

 

For English:
Email: customercare@dfassgroup.com
Phone: 1-877-55DFASS (1-877-553-3277)
Customer Service Representatives are available Mon-Fri, 9:00 am to 4:30 pm EST

 

For French:
Email: customercare@dfassgroup.com
Phone: 1-877-55DFASS (1-877-553-3277)
Customer Service Representatives are available Mon-Fri, 9:00 am to 4:30 pm EST

 

Returns & Exchanges If for any reason you are not happy with your purchase, you may return the new and unused product to us for a refund or exchange within 30 days. The original Packing Slip must be enclosed with all returns. We regret that we are unable to refund your shipping charges unless the return is a result of our error. We cannot accept COD deliveries. We recommend that all returns be sent with a traceable carrier such as USPS, UPS or FedEx. Please keep the Return Tracking Number from the package you are returning to ensure that the package is returned to our warehouse. Contact customer service for details.

 

For English:
Email: customercare@dfassgroup.com
Phone: 1-877-55DFASS (1-877-553-3277)
Customer Service Representatives are available Mon-Fri, 9:00 am to 4:30 pm EST

 

For French:
Email: customercare@dfassgroup.com
Phone: 1-877-55DFASS (1-877-553-3277)
Customer Service Representatives are available Mon-Fri, 9:00 am to 4:30 pm EST Ship returns to: DFASS Duty Free Collection
555 N.E. 185 Street Suites 101
Miami, Florida 33179 USA

 

•Refund Credit Card: Your refund will be issued to the same credit card you used for the original purchase. You will be credited for the cost of the item(s). Shipping costs are not refundable, unless the return was a result of our error. Please allow 2 to 3 days to process refunds. Contact customer service for details.

 

For English:
Email: customercare@dfassgroup.com
Phone: 1-877-55DFASS (1-877-553-3277)
Customer Service Representatives are available Mon-Fri, 9:00 am to 4:30 pm EST

 

For French:
Email: customercare@dfassgroup.com
Phone: 1-877-55DFASS (1-877-553-3277)
Customer Service Representatives are available Mon-Fri, 9:00 am to 4:30 pm EST